Name: Reach120
Author: Reach120

Back to SamplesWrite an Email — Sample

5.5band est.

ExcellentGenerally to Highly Successful

4.5/5 on the ETS 0-5 rater rubric

Strong, polished response with zero grammar errors, consistent formal register, and precise professional vocabulary throughout. All four requirements are addressed clearly, and the dual-option resolution ('refund or discount') shows thoughtful elaboration. To reach 5.0, add more vivid, specific detail — e.g., how long you waited, how many guests were affected, or a concrete gesture of goodwill requested — and push vocabulary beyond competent into genuinely idiomatic or sophisticated phrasing.

Reach120 practice band estimate — not an official ETS score How we estimate

27 / 30

legacy comparison · pre-2026 scale

Content

4.5/5

Breakdown

Clear purpose4.5/5

Complete response4.5/5

Addresses requirements4.5/5

Working well

Clear expression of disappointment — “I am writing to express my disappointment with my experience at your restaurant last weekend.”
Emotional impact description — “These problems significantly affected my birthday celebration, as I felt frustrated and disappointed instead of enjoying this important day.”
Resolution suggestion — “I would appreciate a refund for our meal, or alternatively, the opportunity to dine at your restaurant again with a discount on our next visit.”

To improve

Lack of vivid specificity Try: I felt extremely let down and disheartened, which overshadowed the joy and excitement I had anticipated for this special day.
Limited elaboration on service issues Try: the service was extremely slow, with long waits between courses, and when our food finally arrived, it was disappointingly cold, lacking the freshness we expected.