Back to SamplesWrite an Email — Sample
4.0/ 5
GoodGenerally Successful
The email is well-structured and polite, effectively communicating the issue. However, it could benefit from more specific details about the laptop models and contains a minor grammatical error.
25 / 30
Advanced
Content
4/5Breakdown
Clear purpose4/5
Complete response4/5
Addresses requirements4/5
Working well
- Clear identification of the issue — “However, the laptop I received is not the model I ordered.”
- Clear request for action — “I would greatly appreciate it if you provede instructions on how to return the incorrect laptop and receive the correct one.”
To improve
- Lack of detail about the difference between models Try: Include specific details about the differences between the ordered and received models to help the support team understand the issue better.
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