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Back to SamplesWrite an Email — Sample
ExcellentGenerally Successful

The email is well-structured and addresses the task effectively, with a clear request for resolution. Minor improvements in vocabulary and sentence complexity could enhance the overall quality.

28 / 30

Advanced

Content

4/5

Breakdown

Clear purpose4/5
Complete response4/5
Addresses requirements4/5

Working well

  • Clear explanation of the issue — “I believe this is a misdelivery: the delivery photo in the tracking email shows a blue front door, while my building's entrance is glass, and my neighbors have not received any package for me either.
  • Direct request for resolution — “could you please either reship the same item with express delivery or issue a full refund?

To improve

  • Lack of specific language Try: I can provide the tracking screenshots upon request.

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