3.0/5 on the ETS 0-5 rater rubric
The email effectively communicates the issue and requests assistance, but it suffers from grammatical errors and awkward phrasing that hinder clarity. Improving the language accuracy and providing more specific details would enhance the overall effectiveness of the message.
Reach120 practice band estimate — not an official ETS score How we estimate
19 / 30
legacy comparison · pre-2026 scale
Content
3/5Breakdown
Working well
- Clear identification of the issue — “I discover that your employees send me the wrong model.”
- Request for resolution — “I would appreciate it if you could rectify this issue at your earliest convenience.”
To improve
- Lack of clarity in request for return instructions Try: I kindly request instructions on how to return the incorrect item and receive the correct model.
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