4.0/5 on the ETS 0-5 rater rubric
The email effectively communicates the issue and requests action, using appropriate language and structure. However, it lacks the sophisticated language and variety that would elevate it to an excellent level.
Reach120 practice band estimate — not an official ETS score How we estimate
25 / 30
legacy comparison · pre-2026 scale
Content
4/5Breakdown
Working well
- Clear description of the problem — “For the past two weeks the radiators stay cold overnight, and the temperature drops to about fifteen degrees by morning.”
- Explanation of personal impact — “The cold is affecting my sleep and my studies, as I work at home most evenings and cannot concentrate.”
To improve
- Request for a specific timeline Try: Could you please ensure that the repair is completed by the end of this week?
- Request for temporary solutions Try: Could you kindly arrange for a temporary heater until the issue is resolved?
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