Write an Email — scored sample answer
You recently bought a printer from an online electronics store, and…
3.5/5 on the ETS 0-5 rater rubric
The email effectively communicates the issue with the printer and requests assistance, showing a clear understanding of the task. However, grammatical errors and limited syntactic variety detract from the overall quality of the response.
Reach120 practice band estimate — not an official ETS score How we estimate
21 / 30
legacy comparison · pre-2026 scale
Content
4/5Breakdown
Working well
- Clear description of the problem — “The printer has worked well for the past 3 days but suddenly it no longer prints any image or words clearly and starts making an alarm sound when asked to reprint.”
- Attempted solutions — “I have tried restarting it multiple times and rebooting it as was advised in the manual given with it to no avail unfortunately, and the problem has continued.”
- Request for resolution — “Kindly help me resolve this issue or kindly offer a replacement as this is disrupting my daily work.”
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