3.5/5 on the ETS 0-5 rater rubric
The email effectively communicates the issue and includes necessary details, but it suffers from grammatical errors and lacks depth in elaboration. The tone is appropriate, but some phrases could be more precise.
Reach120 practice band estimate — not an official ETS score How we estimate
22 / 30
legacy comparison · pre-2026 scale
Content
3.5/5Breakdown
Working well
- Clear identification of the issue — “I have been experiencing a malfunction with the battery, as it dies after approximately two hours of use.”
- Inclusion of order details — “I placed the order on September 15, 2023, and my order number is TP12345.”
- Reference to warranty — “According to the contract, my laptop is covered by a warranty until the end of this year.”
To improve
- Lack of specific request for warranty information Try: Could you please provide information on the warranty coverage and the steps I need to take to get this issue resolved?
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