Write an Email — scored sample answer
You ordered a birthday gift for your sister that was marked as…
4.0/5 on the ETS 0-5 rater rubric
The email is clear and addresses the situation well, demonstrating adequate elaboration and appropriate social conventions. However, a minor grammatical error detracts from the overall language accuracy.
Reach120 practice band estimate — not an official ETS score How we estimate
24 / 30
legacy comparison · pre-2026 scale
Content
4/5Breakdown
Working well
- Clear purpose — “I am writing about order #98765, which contains a birthday gift for my sister.”
- Explanation of the situation
- Request for action — “Could you please investigate this issue? Since the birthday is approaching, I would prefer a replacement to be shipped as soon as possible.”
To improve
- Lack of gratitude Try: Could you please investigate this issue? I would appreciate your prompt assistance.
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