Write an Email — scored sample answer
You recently purchased a laptop from an online electronics store, but…
3.0/5 on the ETS 0-5 rater rubric
The email effectively communicates the issue and request, but it is hindered by grammatical errors and awkward phrasing. Improving sentence structure and correcting errors would enhance clarity and professionalism.
Reach120 practice band estimate — not an official ETS score How we estimate
18 / 30
legacy comparison · pre-2026 scale
Content
3/5Breakdown
Working well
- Clear identification of the issue — “The laptop I bought from your store last week I notice that the screen is cracked and not working properly.”
- Request for resolution — “I would appreciate it if the issue could be resolved as soon as possible.”
To improve
- Lack of specific purchase details Try: Include specific details such as the order number and exact purchase location to help customer service locate the transaction quickly.
- Unclear request for replacement Try: Clarify the request by stating, 'I would be grateful if you could provide a replacement or a refund at your earliest convenience.'
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