Write an Email — scored sample answer
You recently purchased a laptop from an online electronics store but…
3.0/5 on the ETS 0-5 rater rubric
The email effectively communicates the issue and intent but suffers from grammatical errors and limited elaboration. Improving language accuracy and providing more specific details would enhance the overall quality.
Reach120 practice band estimate — not an official ETS score How we estimate
18 / 30
legacy comparison · pre-2026 scale
Content
3/5Breakdown
Working well
- Clear identification of the issue — “I expected to receive the state-of-the-art A50 module; however, your staff member sent me the wrong device, the A40 module.”
- Details of the original order — “I ordered the A50 laptop, which is equipped with an AI system and cutting-edge technology, allowing me to perform my tasks more efficiently.”
To improve
- Lack of request for return instructions Try: I would appreciate it if you could provide instructions on how to return the incorrect item and receive the correct model.
Answer this prompt yourself
Write your own answer to this question and get the same TOEFL 2026 feedback — from $7.49 every one week, cancel any time.
Level Up Your Email Writing
Your path to improvement
Master professional email writing with our expert guides. Learn the perfect structure, tone, and phrases to score 5/5 every time.
Email Writing Guide
Professional tone and structure for the Write an Email task
TOEFL Writing Templates
Effective templates and phrases for TOEFL writing
Common Grammar Mistakes
Top grammar errors that hurt your TOEFL score