3.0/5 on the ETS 0-5 rater rubric
The email effectively communicates the issue and intent but suffers from grammatical errors and limited elaboration. Improving language accuracy and providing more specific details would enhance the overall quality.
Reach120 practice band estimate — not an official ETS score How we estimate
19 / 30
legacy comparison · pre-2026 scale
Content
3/5Breakdown
Working well
- Clear identification of the issue — “I expected to receive the state-of-the-art A50 module; however, your staff member sent me the wrong device, the A40 module.”
- Details of the original order — “I ordered the A50 laptop, which is equipped with an AI system and cutting-edge technology, allowing me to perform my tasks more efficiently.”
To improve
- Lack of request for return instructions Try: I would appreciate it if you could provide instructions on how to return the incorrect item and receive the correct model.
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