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Write an Email prompt

Subscription Cancellation Request

Every scored sample answer Reach120 publishes for this prompt, banded so you can see the range rather than one version of "good".

3 sample answersScheduling

The prompt

As it appears in practice

You recently subscribed to 'Daily Fitness Plus', an online fitness program that offers workout videos and nutritional plans. You signed up for the service on August 1, 2023, under a promotional offer that allows cancellation up to 60 days after subscription without any penalty. Due to a change in your schedule, you can no longer utilize the service and wish to cancel your subscription before the next billing cycle on October 1, 2023. You want to ensure the cancellation process is smooth and that you receive confirmation of cancellation.

What the response has to do

  • Request confirmation of the cancellation before the next billing cycle.
  • Inquire about any potential refund due to early cancellation.
  • Ask for written confirmation that your credit card will not be charged further.

Written to: customer-service

Sample answers, by band

3 published

Reach120 practice band estimate — not an official ETS score How we estimate

Strong response

Band 5.04.0/5 rubric
To
support@dailyfitnessplus.com
Subject
Subscription Cancellation Request
Dear support team, I hope this email finds you well. My name is [name withheld]. I am writing to ask about 'Daily Fitness Plus'. I recently subscribed to 'Daily Fitness Plus', an online fitness program that offers workout videos and nutritional plans. I signed up for the service on August 1, 2023, under a promotional offer that allows termination up to 60 days after subscription without any penalty. I would greatly appreciate it if you could provide information about confirmation of the discontinuation before the next billing cycle and inform me of any potential reimbursement due to early termination. Additionally, I would be grateful if you could confirm that my credit card will not be charged further. Could you please ensure that I receive written confirmation of this? Thank you for your time and consideration. I look forward to your response at your earliest convenience. Best regards, [name withheld]
Read the full feedback on this answer

Middle response

Band 4.53.5/5 rubric
To
support@dailyfitnessplus.com
Subject
Subscription Cancellation Request
Dear Daily Fitness Plus team member, I hope this email finds you well. I am writing to request confirmation of the cancellation before the next term starts. Unfortunately, due to some personal circumstances, I do not have enough time to spend at the gym. I would like to inquire about any potential refund because one of my friends canceled and received about a $150 refund. Finally, I would like to receive confirmation that my PayPal credit card will not be charged further. Thank you for your time and consideration. Sincerely, [name withheld]

What worked

  • Professional tone
  • Clear request for confirmation
  • Expresses gratitude

What cost points

  • Vague refund inquiry
  • Lack of specific cancellation details
Read the full feedback on this answer

Middle response

Band 4.53.5/5 rubric
To
support@dailyfitnessplus.com
Subject
Subscription Cancellation Request
Dear support team I hope this email finds you well. My name is [name withheld]. I am writing to ask about 'Daily Fitness Plus'. I recently subscribed to 'Daily Fitness Plus', an online fitness program that offers workout videos and nutritional plans. I signed up for the service on August 1, 2023, under a promotional offer that allows cancellation up to 60 days after subscription without any penalty. I would greatly apreciate it if you could provide iformation about confirmation of the cancellation before the next billing cycle and inform me to any potential refund due to early cancellation. In addition, I would like to ask about any potential refund due to early cancellation. Thank you for your time and consideration. I look forward to your response at your earliest convenience. Best regards, [name withheld]

What worked

  • Clear identification
  • Professional tone
  • Clear request for confirmation

What cost points

  • Repetition of refund inquiry
  • Awkward phrasing
Read the full feedback on this answer

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