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Write an Email prompt

Refund request for Digital Marketing Workshop

Every scored sample answer Reach120 publishes for this prompt, banded so you can see the range rather than one version of "good".

3 sample answersApology

The prompt

As it appears in practice

You recently attended a 'Digital Marketing Mastery' workshop organized by 'ProLearn Workshops' on September 15, 2023. The workshop promised hands-on sessions and personalized feedback, but you found it to be poorly organized with no interactive elements or feedback provided. Additionally, the workshop started late, and the promised guest speaker did not attend. You paid $150 for the session and expected a high-quality experience based on the advertisement.

What the response has to do

  • State the reason why you are requesting a refund
  • Mention the specific issues you encountered during the workshop
  • Request a prompt response from the company

Written to: customer-service

Sample answers, by band

3 published

Reach120 practice band estimate — not an official ETS score How we estimate

Strong response

Band 5.04.0/5 rubric
To
support@prolearnworkshops.com
Subject
Refund request for Digital Marketing Workshop
Dear Support Team, I am writing to request a refund for the “Digital Marketing Mastery” workshop organized by ProLearn Workshops on September 15, 2023. I paid $150 for the session, expecting a high-quality and interactive learning experience as advertised. Unfortunately, the workshop was poorly organized and did not meet expectations. It started late, lacked hands-on activities, and no personalized feedback was provided. Moreover, the promised guest speaker did not attend, which was a significant part of the advertised value. Given these issues, I kindly request a full refund. I would appreciate a prompt response regarding this matter. Sincerely,

What worked

  • Clear and direct purpose statement
  • Specific and detailed enumeration of issues
  • Professional and polite tone maintained throughout

What cost points

  • Slightly repetitive phrasing of key terms
  • Opportunity for more varied sentence structure
Read the full feedback on this answer

Middle response

Band 4.53.5/5 rubric
To
support@prolearnworkshops.com
Subject
Refund request for Digital Marketing Workshop
Dear support team I hope this email finds you well. My name is [name withheld]. I am writing to ask about 'Digital Marketing Mastery' workshop. I recently attended a workshop organized by 'ProLearn Workshops' on September 15, 2023. However, I found it to be poorly organized with no interective elements or feedback provided, additionally the workshop started late, and the promised guest speaker did not attend. I would greatly appreciate it if you could refound workshop fee. I already paid $150 for the session. I would like to provide a prompt response from the company. Thank you for your time and consideration. I look forward to your response at your earliest convenience. Best regards, [name withheld]

What worked

  • Clear identification
  • Specific details
  • Polite tone

What cost points

  • Spelling errors
  • Refund request clarity
Read the full feedback on this answer

Middle response

Band 4.03.0/5 rubric
To
support@prolearnworkshops.com
Subject
Refund request for Digital Marketing Workshop
Dear Workshop team, I hope this message finds you well, I would like to request a refund due to the fact that the service did not meet my expectations and the reason is the workshop started late and low-quality. I experienced some problems during the workshop, such as a lack of personalized feedback, the teacher sometimes being late to class, and students adversely feeling burnout. I would be grateful if you could respond as soon as possible. I also hope that these issues will be addressed before the next sessions. Thank you for your time and consideration. Sincerely, [name withheld]

What worked

  • Clear request for refund
  • Polite closing
  • Call to action

What cost points

  • Lack of specificity
  • Awkward phrasing
Read the full feedback on this answer

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