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Write an Email prompt

Flight change request - Booking #789456

Every scored sample answer Reach120 publishes for this prompt, banded so you can see the range rather than one version of "good".

3 sample answersGeneral

The prompt

As it appears in practice

Your business meeting has been rescheduled, and you need to change your flight to a later date. You booked a non-refundable ticket but want to see if any changes are possible.

What the response has to do

  • Provide your booking details and original flight information.
  • Explain the reason for the change request.
  • Ask about options for rescheduling or credits.

Sample answers, by band

3 published

Reach120 practice band estimate — not an official ETS score How we estimate

Strong response

Band 5.04.0/5 rubric
To
reservations@skylineairways.com
Subject
Flight change request - Booking #789456
Dear reservation center, I hope this email finds you well. My name is [name withheld]. I am writing to ask about my flight reservation. I recently booked a non-refundable flight, even though my business meeting has unfortunately been reschduled. Given the circumstances, my booking number is 111-222-333. I understand this reservation cannot be changed easily, but I am inquiring about options for rescheduling or credits. Additionally, I would like to inquire about any possible solutions you might offer. Your assistence in this matter would be greatly appreciate. Thank you for your time and consideration. I look forward to your response at your earliest convenience. Best regards, [name withheld]
Read the full feedback on this answer

Middle response

Band 4.53.5/5 rubric
To
reservations@skylineairways.com
Subject
Flight change request - Booking #789456
Dear Skyline, I hope you are doing well, and I apologize for disturbing you. I am writing to you because I booked a fly to next monday, but my business meeting has been rescheduled. Unfortunately, I still do not know when the new date will be. I know about the rules of Skyline, it is non-refundable ticket but I want to see if any changes are possible. Could you give me more informations about options for rescheduling or credits ? Thank you for your time and attention. Best Regards, [name withheld].

What worked

  • Polite tone
  • Clear request
  • Expresses gratitude

What cost points

  • Lack of specific booking details
  • Grammatical errors
Read the full feedback on this answer

Middle response

Band 4.53.5/5 rubric
To
reservations@skylineairways.com
Subject
Flight change request - Booking #789456
Dear Skylineairways reservations, My name is John Peter. I have a paid online ticket from NJ to Boston on tuesday 03/21/2024 3:30 pm ticket number is ew2224rr54. Unfortunately, my business meeting has been rescheduled to 03/22/2024, and I need to change my flight date. I tried to reschdule online, but I encountered challenges because it's a non-refundable ticket. Could you assist me please, to change it or the semi-refund options you provide? I will be appreciated. Thank you in advance. sincerealy, sarah

What worked

  • Clearly states booking details and original flight information
  • Clearly explains the reason for the change request
  • Asks about options for rescheduling or credits

What cost points

  • Inconsistent name in sign-off
  • Informal and slightly awkward phrasing for options inquiry
Read the full feedback on this answer

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