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Write an Email prompt

Membership cancellation request

Every scored sample answer Reach120 publishes for this prompt, banded so you can see the range rather than one version of "good".

3 sample answersGeneral

The prompt

As it appears in practice

You signed up for a gym membership three months ago. Due to a change in your work schedule, you can no longer use the gym facilities during their operating hours. You want to cancel your membership.

What the response has to do

  • Explain why you need to cancel your membership.
  • Ask about the cancellation procedure and any fees.
  • Request confirmation of the cancellation in writing.

Sample answers, by band

3 published

Reach120 practice band estimate — not an official ETS score How we estimate

Middle response

Band 4.53.5/5 rubric
To
membership@fitnesscenter.com
Subject
Membership cancellation request
Dear Sir and Madam, I hope this email finds you well. My name is [name withheld]. I am writing to ask about the gym membership. I recently changed my work schedule due to a shift in my work hours. This is because I cannot use your gym during operating hours. I would like to terminate my membership. In addition, could you teach me how I have to proceed with the termination procedure and any fees? I would greatly appreciate it if you could inform me about confirmation of the ending in writing. Thank you for your time and consideration. I look forward to your response at your earliest convenience. Best regards, [name withheld]
Read the full feedback on this answer

Middle response

Band 4.53.5/5 rubric
To
membership@fitnesscenter.com
Subject
Membership cancellation request
I am writing this email about my membership that I bought three months ago. I would like to inform you that I am going to need to cancel it due to a new schedule in my job. I am really sorry for this situation, but I needed to take this opportunity to improve my career. For that reason, I would like to ask you about the process to cancel my membership. Furthermore, will there be any extra fees for this requirement? It would be appreciated if you could confirm this request in writing. Thank you so much for your time and dedication. Best Regards, [name withheld]

What worked

  • Clear explanation of cancellation reason
  • Polite tone
  • Request for written confirmation

What cost points

  • Vague phrasing
  • Inaccurate verb choice
Read the full feedback on this answer

Middle response

Band 4.03.0/5 rubric
To
membership@fitnesscenter.com
Subject
Membership cancellation request
Respected Sir/Madam i am writing to you regarding my gym mebership in FLAGSHIP GYM that has started 3 months ago since 21st febuary 2026. Despite the amazing results i have seen in myself, unfortunately I would like to cancel the remainder subscription as my work timings have changed from 5:00 pm to 11:00 pm and will remain as such for the upcoming 4 months. Therefore I would like to inquire about your cancellation procedures and if there are any fees that need to be given for this kindly let me know. I would also like to recieve a written reciept for the end of my membership. Kindly cooperate and let me know the next step Regards, [name withheld]

What worked

  • Clear explanation of the reason for cancellation
  • Polite tone
  • Request for confirmation

What cost points

  • Spelling errors
  • Lack of detailed inquiry about cancellation procedure
Read the full feedback on this answer

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