Write an Email prompt

Inquiry about delayed laptop delivery

Name: Reach120
Author: Reach120

Every scored sample answer Reach120 publishes for this prompt, banded so you can see the range rather than one version of "good".

1 sample answerInquiry

The prompt

As it appears in practice

You recently purchased a laptop from an online electronics store, but the laptop was not delivered by the expected delivery date. You need to write an email to the customer service department to inquire about the status of your order.

What the response has to do

Provide your order number and purchase date
Explain that the laptop has not been delivered as expected
Request an update on the delivery status

Written to: customer-service

Sample answers, by band

1 published

Reach120 practice band estimate — not an official ETS score How we estimate

Middle response

Band 4.53.5/5 rubric

To: support@electroshoponline.com
Subject: Inquiry about delayed laptop delivery

Dear customer team, I hope this message finds you well. I am writing to inquire about my purchased laptop and I have not received it yet. I placed the order a weeks ago and my order number is 555-333-TKS. Moreover, I was expected to receive my device yesterday, but I have not received it yet. This is adversely affecting my coursework and study activities. Finally, I would appreciate it if you could provide me with an update on the delivery status. Thank you for your time and consideration. Sincerely, [name withheld].