Missing Package - Order #98765

Dear Customer Service Team, I am writing about order #98765, which contains a birthday gift for my sister. The tracking system shows that the package was delivered yesterday, but I have not received it. I believe it was delivered to the wrong address because the delivery photo shows a doorstep that I do not recognize that. I checked around my building and asked my neighbors, but no one has seen the package. Could you please investigate this issue? Since the birthday is approaching, I would prefer a replacement to be shipped as soon as possible. If that is not possible, I would like to request a full refund. Sincerely, [name withheld]

To whom it may concern, I hope this email finds you well. My name is [name withheld], and I am writing this email to let you know a potential misdelivery of my recent purchase. I bought a Barbie doll for my sister as her birthday gift two weeks ago, and have not received the package yet. As a result, my sister did not receive the doll she had longed for, and was really upset. When I checked the delivery status, I noticed it was makred delivered, but the image showed an unfamilar doorstep. As a result, I believe there might be a misdelivery of the package. I would really appreciate it if you can take a look at my order, and investigate if there was a misdelivery. We are still looking forward to this doll. As a result, I would like to request a reshipment of the product, or a full refund if not possible. Best, [name withheld]