Write an Email prompt

Subscription Cancellation Inquiry

Name: Reach120
Author: Reach120

Every scored sample answer Reach120 publishes for this prompt, banded so you can see the range rather than one version of "good".

3 sample answersRequest

The prompt

As it appears in practice

You recently subscribed to 'StudySmart', an online platform offering study resources and practice exams for university students. Your subscription, made on September 15th, 2023, was for a three-month premium plan. Due to a change in your study schedule, you no longer require the service and wish to cancel your subscription before the next billing cycle on December 15th, 2023. The website mentioned a 48-hour response time for subscription inquiries. You want to clarify the cancellation process, ensure you won't be charged for the next cycle, and request a confirmation email once the cancellation is complete.

What the response has to do

Ask about the steps needed to cancel your subscription.
Request assurance that you won't be charged for the next billing cycle.
Ask for a confirmation email once the cancellation is processed.

Written to: customer-service

Sample answers, by band

3 published

Reach120 practice band estimate — not an official ETS score How we estimate

Middle response

Band 4.53.5/5 rubric

To: support@studysmart.com
Subject: Subscription Cancellation Inquiry

Dear support team I hope this email finds you well. My name is [name withheld]. I recently subscribed to 'StudySmart' an online platform. I am writing to ask about the steps needed to cancel my subscription.I greatly appreciate it if you provide assurance that I won't be charged for the next billing cycle. In addition, I would like to ask for a confirmation email once the cancellation processed. Thank you for your time and consideration. I look forward to your response at your earliest convenience. Best regards, [name withheld]

What worked

Clear purpose
Polite tone
Professional greeting and closing

What cost points

Grammatical error
Lack of syntactic variety

Read the full feedback on this answer

Middle response

Band 4.53.5/5 rubric

To: support@studysmart.com
Subject: Subscription Cancellation Inquiry

Dear Sir or Madam, I hope this email finds you well. I am writing to inquire regarding if it possible to cancel a subscription I recently made from your platform, so could you please inform me what are the steps to cancel it quickly. I would greatly appreciate it if you could assure me that I will not be chargerd for the next billing cycle. Could you also please sent a confirmation email once the cancellation is done? Thank you for your time and consideration. I look forward to your response. Sincerely, [name withheld]

What worked

Polite tone
Clear request for confirmation
Expression of gratitude

What cost points

Grammar error
Grammar error

Read the full feedback on this answer

Middle response

Band 4.03.0/5 rubric

To: support@studysmart.com
Subject: Subscription Cancellation Inquiry

Dear Sir or Madam, Ihope this email finds well. I am writing to request a cancelation for my recent subscription, which I do not need it anymore.So if you could inform me what should do to cancel it. I would like you to ensure me that I will not be charged for the next billing cycle. In addition, I would also ask if you could send me an email that confirm the cancellation once it happend. Thank you for your time and consideration. Sinecerly, [name withheld]