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Write an Email prompt

Request for printer repair or replacement

Every scored sample answer Reach120 publishes for this prompt, banded so you can see the range rather than one version of "good".

3 sample answersGeneral

The prompt

As it appears in practice

You recently bought a printer from an online electronics store, and it worked well for the first few days. However, it began showing persistent errors and now refuses to print even basic documents. You want to contact customer service to explain the situation.

What the response has to do

  • Describe the problem you are having with the printer.
  • Explain what you have already tried to fix it.
  • Ask about repair or replacement options.

Sample answers, by band

3 published

Reach120 practice band estimate — not an official ETS score How we estimate

Strong response

Band 5.04.0/5 rubric
To
Customer Service
Subject
Request for printer repair or replacement
Dear Customer Service, I hope this email finds you well. My name is [name withheld]. I am writing to ask about the device. I recently bought from an online electronics store. Although it worked well initially, it began showing a persistent malfunction and now refuses to print even basic documents. Despite my efforts to troubleshoot, I could not repair this machine. I have to submit my paper resume until next weekend. I would greatly appreciate it if you could inform me about repair or replacement options. Thank you for your time and consideration. I look forward to your response at your earliest convenience. Best regards, [name withheld]
Read the full feedback on this answer

Middle response

Band 4.53.5/5 rubric
To
Customer Service
Subject
Request for printer repair or replacement
Dear Sir/ Madam I am writing regarding a new printer (HP laserjet 4000) i have recently purchased from your outlet CHASEVALUE . It was purchased on 6th may 2026 saturday(i am submitting the proof of purchase receipt below). The printer has worked well for the past 3 days but suddenly it no longer prints any image or words clearly and starts making an alarm sound when asked to reprint. I have tried restarting it multiple times and rebooting it as was advised in the manual given with it to no avail unfortunately, and the problem has continued. Kindly help me resolve this issue or kindly offer a replacement as this is disrupting my daily work.Looking forward to your response, Regards [name withheld]

What worked

  • Clear description of the problem
  • Attempted solutions
  • Request for resolution

What cost points

  • Grammatical errors
  • Awkward phrasing
Read the full feedback on this answer

Middle response

Band 4.53.5/5 rubric
To
Customer Service
Subject
Request for printer repair or replacement
I am writing this email about a printer that I bought last week. When I received the product was working for some days in the beginning. However, it began showing some issues after. For example, it refuses to print documents from my cellphone. Additionally, it stopped working with my computer, and I could not finish my duties as a teacher. I have tried to restart it and checked on the internet to get a solution. Nevertheless, I could not fix my printer. For those reasons, I would like to request an appointment with an expert from your company, or I would like to get a new printer in order to continue with my activities. Thank you for your time and dedication. Best regards, [name withheld]

What worked

  • Clear description of the problem
  • Attempt to resolve the issue
  • Polite closing

What cost points

  • Lack of specificity in problem description
  • Awkward phrasing
Read the full feedback on this answer

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