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Write an Email prompt

Request to Reschedule Appointment - Patient #789

Every scored sample answer Reach120 publishes for this prompt, banded so you can see the range rather than one version of "good".

3 sample answersGeneral

The prompt

As it appears in practice

You have a scheduled appointment with your doctor next Monday for an annual checkup. However, you just received notice of an important work meeting at the same time. You need to reschedule your medical appointment.

What the response has to do

  • Reference your existing appointment details
  • Explain the reason for rescheduling
  • Propose alternative dates or times
  • Confirm your contact information for scheduling

Sample answers, by band

3 published

Reach120 practice band estimate — not an official ETS score How we estimate

Strong response

Band 5.04.0/5 rubric
To
appointments@healthclinic.com
Subject
Request to Reschedule Appointment - Patient #789
Dear Secretary, I hope you are doing well, and I apologize for disturbing you. I have a consultation with Doctor Noku next Monday for my annual checkup. However, unfortunately, I received notice of an important work meeting at the same time. Although both commitments are important, I need to ask if it is possible we reschedule my consultation because I cannot change my work meeting. I would appreciate your assistance in rescheduling. Would it be possible to reschedule my checkup for another time or another day? I am available on Tuesday or Wednesday afternoon next week. Please confirm to me if you receive this email and if it is possible to attend my consultation. You can contact me at my email or phone number provided below. Thank you for your time and attention. Best Regards, [name withheld]
Read the full feedback on this answer

Strong response

Band 5.04.0/5 rubric
To
appointments@healthclinic.com
Subject
Request to Reschedule Appointment - Patient #789
Dear Sir, Good morning. I hope this email finds you well. I have an appointment with Dr. Labeeb (orthopedic surgeon) scheduled for next Monday on 5 PM for an annual checkup. Unfortunately, I just recieved a notice of an important work meeting at the same time, and I really cannot skip it or reschedule it. Considering these circumstances, I request for a postpone to my appointment to be next Thursday, or Friday if applicable. I sincerely apologize for any inconvenience I might have caused. I look forward to your reply at your earliest convenience. Thank you for your understanding. Best regards, [name withheld]

What worked

  • Clear reference to existing appointment
  • Polite and professional tone
  • Proposes alternative dates

What cost points

  • Spelling error
  • Awkward phrasing
Read the full feedback on this answer

Middle response

Band 4.53.5/5 rubric
To
appointments@healthclinic.com
Subject
Request to Reschedule Appointment - Patient #789
Dear Medical Assistant, I hope you are doing well. My name is [name withheld] and I am writing this email to reschedule my appointment to next week. I had scheduled appointment with DrJohn on May 2 2026. However, I am not able visit the doctor on that day. Due to work meeting, I will not be avaliable .Therefore, Would it possible to reschedule my appointment with Dr John on May 10 2026. I would really appreciate it if you could change my appointment . I also want to confirm my contact information. Thank you Regards [name withheld]

What worked

  • Clear identification
  • Polite tone
  • Specific request

What cost points

  • Awkward phrasing
  • Lack of contact information
Read the full feedback on this answer

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