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Write an Email prompt

Textbook Return Request - Changed Course Requirements

Every scored sample answer Reach120 publishes for this prompt, banded so you can see the range rather than one version of "good".

3 sample answersRequest

The prompt

As it appears in practice

You purchased a textbook from the campus bookstore, but your professor changed the required book on the first day of class. The bookstore has a 7-day return policy, and you are on day 6.

What the response has to do

  • Explain why you need to return the textbook.
  • Mention the original purchase details.
  • Ask about the return process and refund timeline.

Written to: professor

Sample answers, by band

3 published

Reach120 practice band estimate — not an official ETS score How we estimate

Strong response

Band 5.54.5/5 rubric
To
returns@campusbooks.edu
Subject
Textbook Return Request - Changed Course Requirements
Dear Bookstore Staff, I am writing to request a return for a textbook that I purchased six days ago. Since my professor changed the required textbook on the first day of class, I no longer need the book I originally bought. I purchased Introduction to Deep Learning by [name withheld] White on September 1, and I understand that your bookstore has a seven-day return policy. Because today is the sixth day, I would like to return the textbook while I am still eligible for a refund. Could you please let me know what steps I need to follow to complete the return? In addition, I would appreciate it if you could tell me approximately how long the refund process usually takes. Thank you very much for your assistance. I look forward to your reply. Best regards, [name withheld]
Read the full feedback on this answer

Strong response

Band 5.04.0/5 rubric
To
returns@campusbooks.edu
Subject
Textbook Return Request - Changed Course Requirements
Dear bookstore, I hope this message finds you well. I am writing to ask if it would be possible to return my physics textbook. During the first few sessions, our professor changed the required textbook, and I am now looking for the Modern-Edge Physics textbook instead. Moreover, I placed the order seven days ago, and my request number is 555-TTKS. I purchased the book for $50. I would greatly appreciate your consideration of this request. Additionally, please let me know the return process and inform me about the expected timeline. Sincerely, [name withheld]

What worked

  • Polite tone
  • Clear explanation of the need to return
  • Request for information

What cost points

  • Lack of specific details about the return policy
  • Repetitive vocabulary
Read the full feedback on this answer

Middle response

Band 4.53.5/5 rubric
To
returns@campusbooks.edu
Subject
Textbook Return Request - Changed Course Requirements
Dear Campus Bookstore, I hope you are doing well. I am writing because I purchased a book six days ago and now I need to return it.This is because, my professor of Prosthodontics decided to change the book to another one. I would like to ask what are the policies of returning and refunding the books, is there a penalty if I turned back too late? The book that I have is about the impact of dental implants on soft tissues from the author Carranza, but now I need the book from Pereira. Thank you for your time and consideration, Sincerely, [name withheld]

What worked

  • Clear explanation of the need to return the textbook
  • Polite tone
  • Expresses gratitude

What cost points

  • Vague request for return policies
  • Grammatical error in sentence structure
Read the full feedback on this answer

How attempts at this prompt actually score

Measured 2026-08-25

Across 47 scored practice attempts at the Reach120 practice prompt "Textbook Return Request - Changed Course Requirements", the mean Reach120 practice band estimate is 4.5 of 6 (measured 2026-08-25; Reach120 practice band estimate — not an official ETS score).

Mean band estimate

4.5of 6

over 47 scored practice attempts

Reach120 practice band estimate — not an official ETS score How we estimate

Band spread

  • 2.0–2.51
  • 3.0–3.52
  • 4.0–4.533
  • 5.0–5.511

Where attempts lose points

  • Organization3.11 of 5
  • Language use3.15 of 5
  • Content3.33 of 5
  • Format3.65 of 5
  • Tone3.65 of 5

Source: Reach120 practice corpus, every scored attempt at this prompt, internal and harness-created accounts excluded through the same rule as public_measured_stats(). Attempts scored before 2026-03-23 are excluded: Reach120 changed how it scores on that date, and pooling across the change would describe the change rather than the writing. Recomputed when this page is rebuilt; the date above is when this reading was taken.

Published only at or above 30 scored attempts from at least 10 learners; below that Reach120 shows nothing here.

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