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Write an Email prompt

Course Enrollment Change Request

Every scored sample answer Reach120 publishes for this prompt, banded so you can see the range rather than one version of "good".

3 sample answersComplaint

The prompt

As it appears in practice

You have recently signed up for an online course on digital marketing, but you realized that you accidentally registered for the wrong course. You need to contact the course administrator to request a change to the correct course.

What the response has to do

  • Explain that you registered for the wrong course by mistake
  • Specify the course you intended to register for
  • Request assistance in changing your enrollment to the correct course

Written to: professor

Sample answers, by band

3 published

Reach120 practice band estimate — not an official ETS score How we estimate

Strong response

Band 5.04.0/5 rubric
To
support@onlinemarketschool.com
Subject
Course Enrollment Change Request
Dear support center, I hope this email finds you well. My name is [name withheld]. I am writing to ask about the digital marketing course. I recently signed up for an online program on digital marketing, but I realized that I accidentally registered for the wrong class due to an oversight. I intended to enroll in the Advanced Digital Marketing session. Please find the attached incorrect course details for your reference, and my phone number is 111-111-111. I would greatly appreciate it if you could inform me of the method to change to the correct course. Thank you for your time and consideration. I look forward to your response at your earliest convenience. Best regards, [name withheld]
Read the full feedback on this answer

Middle response

Band 4.53.5/5 rubric
To
support@onlinemarketschool.com
Subject
Course Enrollment Change Request
Dear course administrator team, I hope this message finds you well, I am writing to bring to your attention an issue regarding my registration. Three days ago I purchase an online digital marketing course and now I discovered that I registered for the wrong course by mistake and due to an oversight. I intended to enroll in the new state-of-the-art AI technology course; however, I was mistakenly enrolled in the digital marketing course instead. I have been waiting for the AI course for approximately two years, and this issue is adversely affecting my coursework. I would really appreciate it if you could rectify this issue at your earliest convenience. Additionally, please let me know the procedure for enrolling in the correct cours Sincerely, [name withheld]

What worked

  • Clear explanation of the mistake
  • Specific course intended
  • Polite request for assistance

What cost points

  • Grammatical error
  • Incomplete sentence
Read the full feedback on this answer

Foundation response

Band 3.52.5/5 rubric
To
support@onlinemarketschool.com
Subject
Course Enrollment Change Request
Dear Support, I hope you are doing well, and I apologize for disturbing you. I am writing to you because recently I signed up by accidentely for the wrong course. However, my right course that I want to registered is the online course on Digital Markenting. Should you please change my register of the wrong course to Digital Markenting? My ynformations was avaible on site, but if you need any more, please contact me. Thank you for your time and attention. Best regards, [name withheld].

What worked

  • Polite tone
  • Clear request
  • Expresses gratitude

What cost points

  • Spelling errors
  • Incorrect word form
Read the full feedback on this answer

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