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Write an Email prompt

Inquiry about Laptop Warranty

Every scored sample answer Reach120 publishes for this prompt, banded so you can see the range rather than one version of "good".

2 sample answersComplaint

The prompt

As it appears in practice

You recently purchased a 'TechPro Speedster 300' laptop from TechPro's online store on September 15, 2023. After using it for a few weeks, you noticed that the battery does not hold a charge for more than two hours, which is much shorter than the advertised eight hours. You want to inquire about the warranty and possible solutions. Your order number is TP12345. Reach out to TechPro's customer service department to address this issue.

What the response has to do

  • Mention your order number and purchase date
  • Describe the issue with the product
  • Ask for information regarding warranty coverage and possible solutions

Written to: customer-service

Sample answers, by band

2 published

Reach120 practice band estimate — not an official ETS score How we estimate

Middle response

Band 4.53.5/5 rubric
To
support@techpro.com
Subject
Inquiry about Laptop Warranty
Dear customer service department, I hope your fine and doing well, I am writing to bring to your attention a serious problem regarding my TechPro Speedster laptop. I placed the order on September 15, 2023, and my order number is TP12345. For the past few days, I have been experiencing a malfunction with the battery, as it dies after approximately two hours of use. This issue is adversely affecting my coursework and study activities. According to the contract, my laptop is covered by a warranty until the end of this year. I would appreciate it if you could resolve this issue. Alternatively, I would request a brand-new replacement. Sincerly, [name withheld],

What worked

  • Clear identification of the issue
  • Inclusion of order details
  • Reference to warranty

What cost points

  • Lack of specific request for warranty information
  • Informal greeting
Read the full feedback on this answer

Middle response

Band 4.53.5/5 rubric
To
support@techpro.com
Subject
Inquiry about Laptop Warranty
Dear support team I hope this email finds you well. My name is [name withheld]. I recently purchased a 'TechPro Speedster 300' laptop from TechPro's online store on September 15, 2023. My order number is 111-111-111. After using it for a few weeks, I noticed that the battery does not hold a charge for more than two hours, which is much shorter than the advertised eight hours. I would greatly appreciate it if you provede for information regarding warranty coverage and possible solutions. Thank you for your time and consideration. I look forward to your response at your earliest convenience. Best regards, [name withheld]

What worked

  • Clear identification of the issue
  • Polite tone
  • Expresses anticipation for a response

What cost points

  • Incorrect order number
  • Spelling error
Read the full feedback on this answer

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